FAQ

I specialize in crafting detailed digital portraits that capture the essence of characters from various worlds! This includes heroes from D&D campaigns, avatars from MMOs (like WoW, FFXIV, BG3), original characters from novels or stories, visualizations based on Hero Forge miniatures, unique family portraits in a fantasy style, and more. If you have a character in mind, I'd love to hear about them!

After I deliver your polished concept (in around 2 weeks), you will have 3 days to decide if the art feels right. If not, just email me, I'll refund you the entirety of your base commission price.

Once I start revisions, the guarantee ends. Simple, risk‑free, and there so you can commission with confidence. (See the full Refund Policy for the fine print.)

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For group portraits and D&D campaigns featuring multiple characters, I follow a comprehensive approach that ensures each character gets the individual attention they deserve.

My process begins with creating each character individually. Once every character is complete and approved, each member receives their own high-quality individual portrait to keep. I then combine all characters into a single, cohesive group composition set against a custom-designed background that enhances your collective story.

As a bonus, orders featuring three or more characters automatically include a complimentary custom background at no additional cost. I'll handle all the details when we reach that stage—no need to worry about tracking requirements on your end.

My process is built on collaboration! The exact first step varies slightly by portrait type: some allow direct purchase, while others may start with a dedicated form to capture your characters details.

Once I accept your commission, I will contact you to learn more about your character then create initial concept for your feedback, then work closely with you through unlimited revisions until the digital artwork is precisely what you envisioned.

I deliver custom character portraits through a specialized artistic process that captures your character's unique story and personality.

Each commission involves extensive artistic development where I personally refine expressions, anatomy, character-specific details, and mood to match your vision precisely.

This process includes unlimited revisions, ensuring we collaborate until every element perfectly represents your hero. The result is character art that resonates emotionally and preserves your campaign memories.

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To ensure I can give every commission the focused time and personal collaboration necessary for the highest quality result, I sometimes manage requests via a form, especially for deeply personalized pieces like D&D or detailed MMO characters.

This helps me fully understand your vision from the outset. The specific product page will always guide you on the correct first step!

Absolutely! Companions are often key to a character's story. I offer a "Pet Add-on" option for most portrait types to include these important figures in the artwork.

Upon completion and your final approval, you will receive a high-resolution digital file of your custom artwork, delivered electronically. (No Watermarks)

This file is perfect for personal use, sharing online (with credit appreciated!), and for creating your own prints.

For a truly special display ready to hang right out of the box, I also offer premium print options shipped directly to you. These include:

Premium Cotton Canvas: Your portrait printed on a luxurious, heavyweight (400gsm) artist-grade cotton canvas using vibrant, long-lasting inks. It comes gallery-wrapped over a solid backing for durability and arrives ready-to-hang, providing an authentic, textured artwork presence on your wall.

Acrylic Prints: Elevate your display with a breathtaking Acrylic Print. Your artwork is professionally face-mounted to crystal-clear acrylic, creating incredible visual depth, stunning color vibrancy, and a sleek, modern, gallery-quality statement piece with beautifully polished edges.

The typical turnaround time for a full commission is about 10 to 14 business days.
I'll first send your character's concept in around 10 business days for you to review, then I'll take around 2~3 more days to make any adjustments (depending on complexity) and finalize your portrait.

Absolutely. If your request doesn’t quite fit a standard option, just message me using the chat in the corner or email me directly at Jan@FondlyFramed.com. I’d love to hear what you’re envisioning.

I reserve the right to share completed artwork on my social platforms at my discretion. If your piece is for an unreleased book, project, or anything sensitive, just let me know and I’ll make sure not to post it.Prefer to keep your art private? No problem at all, just send me a quick message and I’ll respect your wishes.

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Yes, once your portrait is finalized, you have full rights to use it commercially however you’d like, whether for branding, publishing, or merchandise. If you need documentation to confirm this, I’m happy to provide it.

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I'd love to hear from you! Please email me directly at Jan@FondlyFramed.com or use the live chat on bottom right corner the website. I typically respond within 24-48 business hours.

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